Whitney Smith is the Client Services Manager at Independent Practice Management Services Organization (IPMSO). Whitney’s role is to facilitate practices in joining the organization as well as initiating and supporting continued contact between participating practices and preferred vendors of IPMSO. These vendors are a group of carefully vetted companies who understand the main objective of the IPMSO, keeping Independent Practices efficient and thriving.
Before joining the IPMSO, Whitney began her career at Sandhills Pediatrics and was brought on to the management team during the formation of the South Carolina Pediatric Alliance (SCPA) with whom she held a variety of titles. She began by holding the Lead Trainer position for all 10 locations of the SCPA. As Lead Trainer, she aided in the integration of the PCC EHR and Practice Management systems into 5 of the SCPA locations, standardized the functions of the reception staff and kept practice autonomy when needed. Whitney also held Office Manager positions at two of the individual practice locations during her time at SCPA. She was then named the Special Projects Coordinator for the organization which included overseeing Quality Improvement efforts, National Committee for Quality Assurance’s Patient-Centered Medical Home (NCQA PCMH) Recognition Processes and the renovation of two of organization’s office locations. Prior to work at Sandhills Pediatrics, Whitney graduated from Clemson University with a Bachelor of Science Degree in Biological Sciences. Since, she has grown her knowledge base in customer service and employee engagement techniques and brings these strengths to the IPMSO team.